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Fulfillment and Refund Policy

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Fulfillment and Refund Policy

Fulfillment

One Soul creates bespoke printed art using the client’s selection of digital images from those captured during the client’s photo session and presented to the client during the Reveal Party and Ordering Appointment.

Some print products involve unique designs for which client approval of a final design proof is obtained.

Because of the custom nature of our delivered print and digital art, and because of the involvement of the client in the creation process, where applicable, all printed art purchases are generally nonrefundable.

Remakes

If a delivered product arrives damaged or with design elements not consistent with what the client approved and what we correctly ordered, then we will initiate a remake of the item, the cost of which will be borne by us and/or our print partner.