REFUND AND RETURN POLICY

Session Fee

The One Soul Boudoir session fee is a non-refundable retainer that reserves our studio and staff for you on the session date you choose.

The session fee covers the day-of experience, which always includes a professional makeover with lashes, bottomless mimosas. unlimited wardrobe changes with access to our Signature client wardrobe, and studio photography with Jill and David. The session fee does not include photographs. Portrait are offered separately as wall art and album collections.

Session Add-ons

Fees paid for session add-ons are refundable in the event you cancel your session or if, prior to the day of your session, you change your mind about incorporating an add-on that you purchased. Add-on fees are not refundable once your session date arrives.

Rescheduling Policy

Regularly priced sessions may be rescheduled ONCE at no charge if rescheduling is completed at least 30 days before your originally scheduled session date.

Subsequent rescheduling requests and rescheduling within 30 days of an original session date will incur a $200 rebooking fee, which protects our beauty team members from lost income, as we book them 30 days in advance of a scheduled shoot to ensure their availability. Consequently, they get paid even if the shoot doesn’t happen as planned.

This fee may be waived with proof of illness or other medical emergencies.

Sessions booked under promotional offers may carry additional conditions, such as limitations on booking dates and the ability to reschedule.

Photographic Art

Because of their bespoke nature, photographic art items — albums, wall art, and collectibles — cannot be refunded or returned, nor can gift cards or digital images.

Remakes

If a delivered product arrives damaged or with design elements not consistent with what we ordered, we will initiate a remake of the item, the cost of which will be borne by us and/or our print partner.

Merchandise

Swag purchases can be returned or exchanged in person within 30 days of the purchase date, less any bank transaction processing fees. Returned items must be unused, undamaged, and in their original packaging. After 30 days, all purchases are final.

Refunds

Once your return is received and inspected, if a refund is approced, a credit will automatically be applied to your original method of payment, within 15 days.

Late or missing refunds

For refundable merchandise, if you’ve been authorized a refund but haven’t received evidence of it after seven business days, first contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective.

Shipping returns

To return your item, contact us and arrange a drop-off date and time.

If you need to mail it to us, you will be responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of tracked return shipping will be deducted from your refund.

Refund and Returns Policy