Overview
Swag purchases can be returned or exchanged in person within 30 days of the purchase date, less any bank transaction processing fees. Returned items must be unused, undamaged, and in their original packaging. After 30 days, all purchases are final.
Because of their bespoke nature, collection and print product purchases are final.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, if a refund is approced, a credit will automatically be applied to your original method of payment, within 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective.
Shipping returns
To return your item, contact us and arrange a drop-off date and time.
If you need to mail it to us, you will be responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of tracked return shipping will be deducted from your refund.
Need help?
Contact us for questions related to refunds and returns.