We’re so thrilled that you’ve made it to this point in our experience! We’re looking forward to creating art that you’ll love. This page introduces you to our team and the process we follow.
And you’re the most important part of that process, so give this page a read!
What you’re receiving
- Custom-designed GraphiStudio album
- Reproductions of purchased portraits via Dropbox
- Reproductions of purchased portraits on a USB flash drive
What to expect: Custom GraphiStudio album
Your album will be queued for design and ordering after your reveal. If your album included custom graphics requiring a proof, the following applies to you.
When work starts
Your custom-designed GraphiStudio album containing your purchased images is queued for design.
album cover or box design proof
Most albums don’t need a design review, but if we’re creating something requiring your input, we’ll email a design proof to you for your approval. Typical timeframe is about a week. High-demand periods can impact this.
If we send you a proof review request, please respond promptly with your feedback. If we don’t hear from you within 3 business days, your album order will be placed as we represented in the proof we provided.
Off to the printer!
Because GraphiStudio albums are made in Italy, creation and delivery to One Soul typically takes 6 to 8 weeks. Holiday seasons can take longer.
What to expect: reproductions of purchased portraits via Dropbox
When work starts
Reproductions of your purchased portraits will be shared via Dropbox within one business day following your reveal.
How will I know?
You’ll receive an email from Dropbox and from us directly with instructions on how to access your reproductions.
For digital use
These reproductions are sized and licensed for digital use only and are not printable.
What to expect: reproductions of purchased portraits on USB drive
When work starts
Your USB flash drive will be created while your album is in production.
For digital use
The reproductions on your USB flash drive are sized and licensed for digital use only and are not printable.
What to expect: Delivery
Quality assurance and delivery
When we receive all your collection items, we’ll inspect them, and we’ll contact you to arrange a pickup date and time. If you prefer, we’ll be happy to ship them from us to you. Let us know and we’ll obtain a quote from UPS and invoice you.
Questions: contact our team!
You can text or call us at 678-616-1976. If you see us online on Messenger, that’ll work, too!